8800 Privacy Policy — Your Data, Our Responsibility
Learn clearly how your personal information is collected, used, and kept secure on the 8800 platform. We believe transparency is the foundation of trust.
১ What Information We Collect
Account & Identity Information
When you register with 8800, we collect your name, date of birth, email address, and mobile number. For identity verification (KYC) purposes, we may also request your National ID or passport details. This information is used to keep your account secure and compliant.
Payment & Transaction Information
When you make a deposit or withdrawal via bKash, Nagad, or Rocket, we record the transaction date, amount (BDT / ৳), and payment method. 8800 never stores your full mobile banking PIN or password.
Device & Browser Information
Your device, operating system, browser, and IP address are automatically logged each time you access the platform. This helps us prevent fraud and improve service quality.
2 How and Why We Use Your Information
8800 uses the information it collects for the following purposes:
- Account Management: To keep your account active, verify your login, and track your balance.
- Payment Processing: To securely process deposits and withdrawals in Bangladeshi Taka (BDT).
- Security & Fraud Prevention: To detect suspicious logins or unusual transactions and keep your account protected.
- Customer Support: We need your transaction history to quickly understand and resolve any issues you encounter.
- Service Improvement: To analyse usage patterns and make the platform simpler and more effective.
- Legal Obligations: To meet regulatory requirements in compliance with applicable laws in Bangladesh.
8800 never sells your information to advertisers or third parties. Partner organizations that assist in delivering our services only receive the information they need and are bound by confidentiality agreements.
Cookies & Tracking Technologies
8800 uses cookies to enhance your experience on the website. Cookies are small data files stored in your browser. They are used to remember your login status, save language preferences, and ensure the proper functioning of our services.
We use two types of cookies:
- Essential Cookies: These are essential for keeping the platform running. They include login sessions and security tokens.
- Analytical Cookies: Used to understand which pages are visited most. These cookies can be turned off.
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features to stop working correctly.
৩ Data Retention, Security & Third Parties
Data Retention Period
All data is retained for as long as your account remains active. After account closure, any information required by law is kept for a specified period, after which it is securely deleted or anonymised.
Security Measures
8800 uses industry-standard SSL encryption to keep all data transmissions secure. Data stored on our servers is also encrypted. Regular security tests and audits are conducted to identify system vulnerabilities. However, since absolute security on the internet cannot be guaranteed, please keep your login credentials confidential.
Sharing Information with Third Parties
8800 never sells your data. Information may be shared only in the following limited circumstances: (a) Payment processors (bKash, Nagad) — solely to complete transactions; (b) Law enforcement agencies — when required by a court order or under Bangladeshi law; (c) Technology partners — for software service delivery, under a confidentiality agreement.
Your Data Rights & Controls
You may request to know what information we hold about you. Contact our support team and the information will be provided within a specified timeframe.
If any information on your account is incorrect, you can request a correction. Changes can be made through your account settings or directly via our support team.
Following an account closure request, any data not required for legal compliance will be deleted. Data retained for legal purposes will be removed once the applicable retention period expires.
৪ Policy Updates & How to Reach Us
Policy Updates
8800 may update this Privacy Policy from time to time. For significant changes, you will be notified via your registered email or through a platform announcement. Continued use of the platform after any changes constitutes acceptance of the updated policy. The date of the latest update is always shown at the top of this page.
Privacy Complaints & Inquiries
For any questions, concerns, or requests regarding this policy, please reach out through the following:
- Email: [email protected]
- FAQ — the quickest way to get answers to common questions
The 8800 support team is available seven days a week and is committed to addressing any privacy-related concerns. Keeping your data safe is our top priority.